Frequently Asked Questions

How long does it take for my gift box to arrive?

Orders placed before noon will ship out within 48 business hours. You will receive notification by email, including tracking information, when your order has shipped. We use USPS Priority Mail to ship our boxes, which typically takes 2-3 days shipping time. Should you need your boxes sooner, please contact us at info@francesmckee.com and we will do our best to accommodate your request.

Does my order include a packing slip or receipt in the box?

All orders placed through our website are considered gifts, therefore, we do not include a recipe or packing slip in our boxes.

Can I create my own customized box?

Our Frances + McKee signature gift boxes are all uniquely created, but not customizable. We do offer a custom box program to cater specifically to your needs. The minimum order for a customized box is 6 units, and typically requires 3-4 weeks from order to delivery.
Click HERE to begin building your custom order! 

What is your return policy?

Our boxes are custom, and therefore, we do not offer returns. If you are not fully satisfied with your order, or if an item arrives damaged, email us at info@francesmckee.com and we will do everything we can to make it right. For damaged items, please include a picture of the product in your email. 

I want to make custom gifts for an upcoming event. Can you help?

Absolutely! We are here to help, from the planning process to final delivery of your boxes. Email us at info@francesmckee.com to begin the consulting process. We will walk with you step by step until your visions come to fruition. We look forward to working with you!

Jacksonville, Florida     

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